CUES: Community Urgent Eyecare Service
An NHS service providing urgent assessment, treatment, or referral for recent and sudden onset eye problems.
The Community Urgent Eyecare Service (CUES) is designed to address emergency concerns quickly, often saving a trip to the GP or A&E. This service is for sudden, urgent issues and is not a routine eye test.
CUES Can Examine Symptoms Such As
Red or Painful Eye/Eyelids
Immediate assessment for eye irritation, redness, or discomfort.
Recent Onset of Flashes or Floaters
Urgent evaluation for sudden visual disturbances.
Sudden Loss of Vision
Immediate care for rapid vision changes or loss.
Foreign Body in the Eye
Safe removal and treatment of objects in the eye.
Important Notice
This service is for sudden, urgent issues and is not a routine eye test. If you need a regular eye examination, please book a standard appointment. For life-threatening emergencies, please call 999 or visit A&E immediately.
How CUES Works
Contact Us
Call or visit for urgent eye care assessment.
Assessment
Our optometrists evaluate your urgent eye concern.
Treatment or Referral
We provide immediate treatment or refer to appropriate specialists.
When to Use CUES
CUES is designed for sudden-onset eye problems that require urgent attention but are not life-threatening emergencies.
Symptoms that started suddenly within the last few days
Eye problems affecting your daily activities
Concerns that cannot wait for a routine appointment
What Happens During Your Assessment
Symptom Review
Detailed discussion of your symptoms and when they started
Eye Examination
Comprehensive assessment using specialised equipment
Treatment Plan
Immediate treatment or referral to appropriate specialist
Emergency vs Urgent Care
Life-Threatening Emergency
Call 999 or go to A&E immediately for severe trauma, chemical burns, or sudden complete vision loss.
Urgent Care (CUES)
Use CUES for sudden-onset eye problems that need prompt attention but are not life-threatening.
Routine Care
Book a standard appointment for regular eye examinations and non-urgent concerns.
Get Started with CUES
Need urgent eye care? Contact us today for same-day assessment and treatment.
Call Now
Phone us for immediate booking
Visit Us
Walk in for urgent assessment
GP Referral
Ask your GP to refer you
Schedule Your Visit
Fill in your details below and we'll get back to you to confirm your appointment time.
